24 February 2009

Google Mail Down - 502 Server Error


From Google: We're aware of a problem with Gmail affecting a small subset of users. The affected users are unable to access Gmail. We will provide an update by February 24, 2009 6:30 AM PST detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.

The  small subset of user Countries affected until now

Spain, Portugal, UK, US, Switzerland, Costa Rica, Denmark, Belgium, France.....
... round the globe now.

Now what?

Previous Solutions : Basically, the solution is to access the account through secured interface available at https://mail.google.com or at the older version of Gmail http://mail.google.com/mail/?ui=1

Follow the discussion at Google groups: Gmail Help Discussion

Work around solution: use an desktop e-mail client like Outlook, Thunderbid, etc, it seems that only the Gmail web interface in not loading.

Note: The above only works for those who have previously enabled POP or IMAP in the Gmail configuration settings. Check here to set up your e-mail client with POP or IMAP.

Update
Google Mail is back in Portugal - at least for me. Following the discussion thread at Google groups: Gmail Help Discussion some Countries have GMail back up again.

Related News
Where were you during the great Gmail outage of February 2009?
If you live in the United States, chances are, you were asleep. But for those in other parts of the world, and those of us who are nocturnal, Google’s email service, Gmail, was down for several hours on Tuesday morning.

Google GMAIL Email Access Down Across the World
Google has confirmed that the outage is world wide and the company is trying to fix the problem as soon as possible. The outage appears only to be limited to google mail including web portal, POP and IMAP services, however so far has not affected google search. This outage may be related to google's offline GMAIL service launched at the end of last month...

Gfail: Gmail suffers worldwide outage
Google's dry response was that it was "aware of a problem with Gmail affecting a number of users... We apologise for any inconvenience that this has caused." The cause of the outage has not been revealed....

Panic: Gmail turns into Gfail
Cape Town - Users of Google's Gmail are in a flat spin and experiencing a collective nervous breakdown online because they are unable to access their Gmail accounts...

8 comments:

  1. From the Czech Republik also problems. It is 13:07 here....solution soon please?

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  2. I have the same error message using those 2 suggested links. I saw that a blogger in India is affected too.

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  3. Hi Denise and Layla, try to use Thunderbird or Outlook to check your email messages. Follow the links to set up you email client, wish you both good luck!

    ps. here it's working again..

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  4. 1st September 2009 lots of people around the world are getting 500 server errors, check this thread here at Google Help Groups http://www.google.com/support/forum/p/gmail/thread?tid=0b2c8c4fe3f325de&hl=en

    Google status here
    http://www.google.com/appsstatus

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  5. GFail: None of the above solutions works, it's a total outage[ temporary suspension].

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  6. Google Apps Status
    September 1, 2009 1:02:00 PM PDT
    Google Mail service has already been restored for some users, and we expect a resolution for all users within the next 1.2 hours. Please note this time frame is an estimate and may change.

    in http://mail.google.com/support/

    ReplyDelete
  7. This seems to be working as a temporary solution for some people...

    Users can access their email via IMAP or POP. instructions for how to do this here: http://mail.google.com/support/a/google.com/bin/answer.py?answer=33384

    ReplyDelete
  8. Okay, tried accessing gmail with a desktop e-mail client- thunderbird - and it's working fine.

    I wish you guys good luck;)

    ReplyDelete